Why dealerships need an automotive-specific call center
A dealership call is different from a typical customer service call. The customer may be comparing your price to another store’s, asking whether their trade will cover their payoff, or trying to fit a service visit around work. A generic call center agent reads from a script and takes a message. An automotive agent knows what to ask next and how to get the customer to commit to a visit.
What Call Contact Confirm handles
We cover both directions of dealership communication:
- Inbound: sales calls, service calls and overflow when your team is busy.
- Outbound: internet and trade-in lead follow-up, appointment confirmations, service reminders, declined-work follow-up, recalls and database campaigns.
All of it happens in your CRM, in English or Spanish.
Built around appointments
Every conversation is aimed at a booked, confirmed appointment, because that’s what turns calls into sales and repair orders. In our first 30 days working KBB Instant Cash Offer leads for a Central Florida Ford dealership, our team made 3,522 outreach attempts, booked 38 appointments and saw an 83% show rate on appointments that came due.
Call center vs. BDC
Not sure whether you need a call center or a BDC? We wrote a plain-English comparison: BDC vs. call center.
Contact us to talk about your store’s calls.