The dealer-group BDC problem
In most groups, every rooftop does follow-up its own way. One store has a strong BDC manager; another relies on the sales floor. One has a bilingual team; another has nobody who speaks Spanish. The result is uneven appointment numbers and a group that can’t tell whether the problem is the leads, the process or the people.
A single process across the group
Call Contact Confirm brings the same approach to every store:
- Same cadence: every lead gets the same follow-up plan, adapted only for each store’s lead sources.
- Same standards: appointments are booked, noted and confirmed the same way.
- Same languages: English and Spanish coverage at every rooftop.
- Same reporting: results logged in each CRM and summarized by store.
Roll out at your pace
The lowest-risk way to start is one rooftop and one lead source. In our own experience, a Central Florida Ford store started us on its KBB Instant Cash Offer leads, then expanded us to its sales and internet leads. Groups can follow the same path, store by store.
Contact us to talk about your group.