Straight answers to the questions dealers ask us most.
If your question isn't here, call us at 1 (863) 353-0100 or send a message through our contact page.
These are the questions dealers ask us most often before working with Call Contact Confirm. For deeper answers, see our guides on what an automotive BDC is, what a BDC costs, in-house vs. outsourced BDC and how to choose a BDC company.
Last updated October 2026 by the Call Contact Confirm team.
Call Contact Confirm (CCC) is an outsourced, bilingual (English and Spanish) BDC for car dealerships. We're a Florida LLC founded in 2022, headquartered in Windermere, Florida, and we work with dealerships across the United States.
Almost any dealership lead: website and internet leads, third-party and marketplace leads, OEM leads, trade-in and KBB Instant Cash Offer leads, credit applications, phone-ups, service customers and database campaigns.
Yes. Our agents have worked in VinSolutions, eLeads, DealerCenter, ProMax, Podium, HubSpot, Drivee and DealerSocket, and we learn any other CRM during onboarding.
Yes. Our BDC is built around English and Spanish. Customers are contacted in the language they prefer, and CRM notes are written in English for your team.
Monday through Saturday, 9 AM to 5 PM Eastern. Closed Sunday.
Pricing is a defined monthly scope based on the leads and departments you want covered. Bilingual coverage is included. See our BDC cost guide for how pricing models compare.
Yes. Many stores start with one lead source, such as KBB Instant Cash Offer or Spanish-language leads, and add more once they see the results in their CRM. A Central Florida Ford dealership started us on its KBB leads and later added its sales and internet leads.
In our first 30 days on that store's KBB leads, our team made 3,522 outreach attempts, booked 38 appointments and saw an 83% show rate on appointments that came due.
We honor opt-outs immediately, check do-not-contact flags, respect calling hours and build our outreach around federal rules and state laws such as Florida's FTSA. Your dealership's counsel should review your consent practices.
No. We work remotely for dealerships nationwide, including Texas, California and every other state.
Once we have CRM access and understand your process, onboarding is quick. We'll give you a realistic start date on our first call.
Guides
What an automotive BDC (Business Development Center) is, what BDC agents do, in-house vs outsourced BDCs, and how a BDC turns dealership leads into appointments.
Services
Outsourced automotive BDC from Call Contact Confirm: bilingual agents who answer calls, work your internet and trade-in leads, and book appointments inside your CRM.
Guides
What an automotive BDC costs: common outsourced BDC pricing models, the real cost of an in-house BDC, and the questions to ask before you sign.
Guides
How to choose an outsourced BDC company: 12 questions to ask, red flags to avoid, and how to start small and measure results.
Services
Call Contact Confirm is a bilingual BDC for car dealerships. Our English and Spanish agents answer calls, follow up on leads and book appointments for dealers nationwide.
Tell us about your dealership and we'll show you how Call Contact Confirm can answer, follow up and book appointments for you, in English and Spanish.
Get a Free BDC Consultation