One BDC process, adapted to your store
Every dealership has a different mix of lead sources, inventory, staff and customers. A Toyota store, an independent used-car lot and a twelve-rooftop group look very different from the inside. But the job of a BDC is the same everywhere: contact every customer quickly, follow up on a consistent plan, and put confirmed appointments on the calendar.
Call Contact Confirm brings that process to your store and adapts the details: which leads come to us, how appointments are noted, which incentives to mention, and when to hand a customer to a manager.
Franchise dealerships
Franchise stores juggle OEM leads, third-party leads, their own website, trade-in tools and service. We work across all of them inside your CRM, so your managers see one complete picture. We learn your brand’s current incentives and inventory during onboarding so customers get accurate answers. If you sell Ford, see our Ford dealership page.
Independent and used-car dealers
Smaller stores often have the most to gain from an outsourced BDC, because hiring and managing a full BDC team doesn’t make sense at their size. See BDC for independent dealerships and BDC for used-car dealerships.
Dealer groups
Groups need consistency across rooftops. One process, one reporting standard and bilingual coverage everywhere. See BDC for dealer groups.
Bilingual coverage for every brand
Whatever you sell, a meaningful share of your customers may prefer to talk in Spanish. Every Call Contact Confirm agent works leads and calls in English and Spanish. See bilingual BDC.
Contact us to talk about your dealership.