A BDC that’s actually from Florida
Call Contact Confirm was founded in Florida in 2022 and is headquartered in Windermere, just outside Orlando. Florida is home turf. Our team understands Florida car buyers, Florida’s mix of Spanish-speaking communities, and the rules that govern how dealerships can call and text Florida residents.
Florida’s Spanish-speaking car buyers
Florida has one of the largest Hispanic populations in the country, and it’s diverse: Cuban, Puerto Rican, Venezuelan, Colombian, Mexican, Dominican and many other communities, concentrated in South Florida, Central Florida and Tampa Bay but present statewide. Many customers are bilingual, but plenty prefer to talk about financing, trades and repairs in Spanish. Our agents work every lead and call in English or Spanish, whichever the customer prefers. See bilingual BDC.
Calling and texting Florida customers the right way
Florida has its own telemarketing law, the Florida Telephone Solicitation Act (FTSA), on top of the federal TCPA. In general terms, it:
- limits calling hours for sales calls and texts to Florida residents (8 a.m. to 8 p.m. local time),
- limits sales calls to the same person on the same subject to three in a 24-hour period, and
- requires prior express written consent for sales calls and texts made using automated systems.
The FTSA allows consumers to sue over violations, so dealerships calling Florida customers should take it seriously. Our outreach cadences are designed around these limits, we honor opt-outs immediately, and we respect the do-not-contact flags in your CRM. This is general information, not legal advice. Your dealership’s attorney should review your consent forms and outreach policies.
Florida results
Our best-documented results are from Florida. Our first 30 days on KBB Instant Cash Offer leads for a Central Florida Ford dealership produced 3,522 outreach attempts, 38 appointments and an 83% show rate on appointments that came due. The store then added its sales and internet leads.
Serving dealers across the state
We work remotely for dealerships in every Florida market, including Miami, Fort Lauderdale, West Palm Beach, Orlando, Tampa, St. Petersburg, Jacksonville, Fort Myers, Sarasota, Lakeland, Tallahassee and Pensacola. If you’re in the Orlando area, see BDC company in Orlando.
Contact us to talk about your Florida dealership.