We do the work other BDCs skip
Some BDCs make a call or two, send an email and move on. Most customers don’t answer the first attempt, so that approach leaves appointments on the table. We follow up on a structured, multi-day plan of calls, texts and emails, and every touch is logged in your CRM.
Here’s what that looked like in our first 30 days on one Central Florida Ford dealership’s KBB Instant Cash Offer leads:
| What we did | Result |
|---|---|
| Calls, texts and emails to customers | 3,522 in 30 days, on one lead source |
| Appointments booked | 38, vs. the store’s monthly average of 22 (+73%) |
| Booked customers who showed up | 83% |
| Team-wide sold or traded | 13, vs. a monthly average of 4 (+225%) |
| Close rate | 34%, vs. a store average of 17% (doubled) |
The store later brought us in on its sales and internet leads as well.
Two languages on every lead
Every Call Contact Confirm agent works in English and Spanish. A Spanish-speaking customer gets the same fast, professional follow-up as everyone else, from the first call to the appointment confirmation, without waiting for “the one person who speaks Spanish.” See bilingual BDC.
Everything inside your CRM
We work in the CRM your store already uses and log every call, text, email and appointment there. Your managers see exactly what happened with every customer, and nothing lives in a separate system you can’t see. See CRM management.
Accountable conversations
Calls are recorded and monitored for quality and training, so every conversation with your customers meets our standards.
Built for dealerships
We only work with dealerships. Our agents understand trade-ins, payoffs, financing questions, service visits and how a dealership CRM works, and they’re trained to turn conversations into appointments that show.
Contact us to talk about your store.