The federal baseline
Every sales call and text in the United States falls under the Telephone Consumer Protection Act (TCPA) and the National Do Not Call Registry. In general terms, federal rules prohibit sales calls before 8 a.m. or after 9 p.m. in the customer’s local time, require honoring do-not-call requests, and require consent for certain automated and prerecorded calls and texts. The states below add their own rules on top.
State-by-state summary
| State | Sales calling hours | Texts covered? | Other key rules |
|---|---|---|---|
| Alabama | 8 a.m. to 8 p.m.; no Sundays or holidays | Not specified | State Do Not Call register; true name, company and offer within 30 seconds; Attorney General license and bond (with exemptions) |
| Alaska | Federal hours | Not specified | Seller, phone number and sales purpose within 15 seconds; recorded sales messages banned; campaign registration (with exemptions) |
| Arizona | Federal hours | Yes, for Do Not Call (2023) | Telephone seller registration (with exemptions); no caller-ID blocking; internal no-call list |
| Arkansas | Federal hours | Yes (2025) | Commercial texts need sender ID and a free opt-out; recorded-message autodialed sales calls are a crime |
| Colorado | Federal hours | Yes | Solicitor registration; state no-call list updated quarterly; calls allowed 30 days after an inquiry |
| Connecticut | 9 a.m. to 8 p.m. | Yes | Prior express written consent for sales calls (with exemptions); identity, business and purpose within 10 seconds; up to $20,000 per violation |
| Delaware | Federal hours | Not specified | Registration and $50,000 bond; disclosures before the pitch; stop requests last 10 years |
| Florida | 8 a.m. to 8 p.m. | Yes | No more than 3 sales calls on the same subject in 24 hours; consent for automated contacts |
| Georgia | Federal hours | Not specified | No Call list covers mobile numbers; identify at start of call; no caller-ID blocking |
| Hawaii | 8 a.m. to 9 p.m. | Not specified | Disclosures begin within the first minute; 10-ring limit; consumers can sue |
| Idaho | Federal hours | Not specified | Solicitor registration (with exemptions); purpose and identity right after the greeting |
| Illinois | 8 a.m. to 9 p.m. | Not specified | Give name, business and purpose up front; ask for consent; no caller-ID blocking |
| Indiana | Federal hours | Yes (2024) | State Do Not Call list updated quarterly; caller’s real first and last name; no general existing-customer exception |
| Iowa | Federal rules apply | Federal rules apply | No state-specific telemarketing rules found; federal TCPA and Do Not Call rules apply |
| Kansas | Federal hours | Not specified | Identify caller, business and purpose immediately; stop requests last 5 years; calls must connect within 5 seconds |
| Kentucky | 10 a.m. to 9 p.m. | Not specified | Telemarketing company registration and $50,000 bond; up to $5,000 per No Call violation |
| Louisiana | 8 a.m. to 8 p.m.; no Sundays or holidays | Yes | State Do Not Call list and annual registration; name, number and company at the start and end of the call |
| Maine | Federal hours for live calls | Partly | Check the FCC Reassigned Numbers Database (2024); recorded sales calls banned without written consent |
| Maryland | 8 a.m. to 8 p.m. | Yes | No more than 3 sales contacts on the same subject in 24 hours; consent for automated contacts |
| Massachusetts | 8 a.m. to 8 p.m. | Not specified | State Do Not Call registry; key disclosures in the first minute; no recorded-message sales calls |
| Michigan | Certain calls restricted 9 p.m. to 9 a.m. | Not specified | Name and full business name at start; callback number answered by a person; no prerecorded sales calls |
| Minnesota | 9 a.m. to 9 p.m. | Not specified | Consent or a live operator before prerecorded messages; no separate state list |
| Mississippi | 8 a.m. to 8 p.m. Central; no Sundays | Yes (2019) | Attorney General registration and $75,000 bond; name, company and purpose at the start |
| Missouri | 8 a.m. to 9 p.m. | Yes | State No-Call list updated quarterly; consumers can sue for up to $5,000 per knowing violation |
| Montana | 8 a.m. to 9 p.m. | Not specified | Registration and $50,000 bond (with exemptions); consumers can sue for up to $5,000 |
| Nebraska | Federal hours; recorded calls 1 p.m. to 9 p.m. on Sundays and holidays | Not specified | Permit for each recorded-message device; live calls follow federal rules |
| Nevada | Federal hours | Not specified | State Do Not Call law; internal list and notice for existing customers; no safe-harbor defense |
| New Hampshire | Federal hours | Not specified | Disclosures immediately; caller ID must accept return calls; consumers can sue for $1,000 or more |
| New Jersey | 8 a.m. to 9 p.m. | Not specified | Identify caller, business and its phone number within 30 seconds; telemarketer registration |
| New Mexico | No sales calls before 9 a.m. | Not specified | No disguised “courtesy” calls; covers cell phones and internet phone service |
| New York | Restricted hours | Not specified | Offer the do-not-call option at the start of a sales call |
| North Carolina | Federal hours | Yes | Identify business and caller at start; $500 to $5,000 per violation |
| North Dakota | 8 a.m. to 9 p.m. | Yes | True first and last name, phone number, city and state immediately; an inquiry alone isn’t a business relationship |
| Ohio | Federal hours | Not specified | Solicitor registration and $50,000 surety bond (with exemptions) |
| Oklahoma | 8 a.m. to 8 p.m. | Yes | No more than 3 sales calls on the same subject in 24 hours; consent for automated contacts |
| Oregon | 8 a.m. to 8 p.m. (2026) | Yes (2026) | No more than 3 solicitations in 24 hours; seller registration (with exemptions); no caller-ID altering |
| Pennsylvania | 8 a.m. to 9 p.m. | Not specified | Telemarketer registration; state Do Not Call list; disclosures before the pitch |
| Rhode Island | 9 a.m. to 6 p.m. weekdays, 10 a.m. to 5 p.m. Saturdays; no Sundays or holidays | Yes, for in-state businesses | Registration and $30,000 bond; name, company and product within 30 seconds |
| South Carolina | 8 a.m. to 9 p.m. | Yes | First and last name, business, phone, address and purpose at the start; opt-outs last 5 years; consumers can sue |
| South Dakota | 9 a.m. to 9 p.m.; no Sundays | Yes (2020) | Annual registration; ask within 30 seconds whether to continue; accurate caller ID |
| Tennessee | 8 a.m. to 9 p.m. | Yes (since 2023) | Annual solicitor registration; Do Not Call/Text Register |
| Texas | See state page | Yes (2025) | Texts treated as telephone solicitations under Senate Bill 140 |
| Utah | 8 a.m. to 9 p.m.; no Sundays or holidays | Not specified | Seller registration and bond (rewritten 2026); consumers can sue for $500 or more |
| Vermont | Federal hours | Not specified | Secretary of State registration; caller ID required; consumers can sue |
| Virginia | 8 a.m. to 9 p.m. | Yes | First and last name required; $500 to $5,000 per violation; seller and calling company jointly liable |
| Washington | No calls after 8 p.m. | Separate text law | Identify within 30 seconds; end the call within 10 seconds if asked; Do Not Call numbers protected |
| West Virginia | 8 a.m. to 9 p.m. | Not specified | Registration 60 days ahead and $100,000 bond per location (with exemptions); consumers can sue |
| Wisconsin | 8 a.m. to 9 p.m. | Yes | Annual registration; disclosures before any questions; caller-ID law (2025) |
| Wyoming | 8 a.m. to 8 p.m. | Not specified | Notice filing with the Attorney General; full disclosures at the start; no caller-ID blocking |
“Federal hours” means we found no stricter state hours in our research; the federal 8 a.m. to 9 p.m. rule still applies. “Not specified” means the rule we summarized is written for calls; check the state’s law before texting. “Federal rules apply” means we found no state-specific telemarketing rules beyond federal law.
What this means for dealerships
- Know where your customers live. Out-of-state customers can bring their home state’s rules into play.
- Florida, Oklahoma, Maryland and Oregon limit frequency. Three sales contacts in 24 hours is the cap in those states (on the same subject in Florida, Oklahoma and Maryland).
- Some states ban Sunday calls. Alabama, Louisiana, Mississippi, Rhode Island, South Dakota and Utah bar most sales calls on Sundays.
- Many states require registration. More than 20 states, including Ohio, Pennsylvania, Kentucky, Mississippi, Delaware and West Virginia, have registration or bond rules for telephone solicitors, with various exemptions.
- Identification rules are specific. Virginia requires a first and last name; New Jersey requires a phone number; Washington and New Jersey set 30-second deadlines, Connecticut sets a 10-second one and Alaska a 15-second one.
- Your BDC’s practices affect you. In Virginia, the seller and the calling company are jointly liable for violations.
This page is a general summary of our research as of October 2026, not legal advice. Laws change and have exceptions. Your dealership’s attorney should review your consent forms and outreach practices.
For a bilingual BDC that works inside your CRM, contact Call Contact Confirm.